Terms and Conditions

About Us:

We operate under ‘our site’ ,www.broughtyblends.co.uk

Availability:

The majority of our blends are made to order and the goods are subject to availability. Your offer to purchase our goods are subject to their availability. If in the case that your order cannot be fulfilled due to lack of availability then we will notify you as soon as possible and supply  a full refund or suggest an alternative product of equal value.

 Use of our site:

  • To purchase any goods from our website then you must be of 18 years of age or older.
  •  The information that you give for delivery of your goods must be correct. If you have to change that information please let us know at : hello@broughtyblends.co.uk

Cancellation:

Of course we want you to be happy with our products. However, if at any time you would like to cancel your order then you can cancel an order anytime within 14 days under the Distance Selling Regulations by emailing us at hello@broughtyblends.co.uk.  If your order has already been delivered then you have 14 days to return the item(s) from the date you had notified us. Please email us for our postal details at hello@broughtyblends.co.uk Please see our ‘returns’ section for more details.

Returns & Refunds;

Please email us at hello@broughtyblends.co.uk if you believe you have received an incorrect item and we will see what we can do.

You are entitiled to return a faulty product or one that does not conform to the description that we provided for 30 days from date of delivery. You will be responsible for the cost of sending back the product(s) and the item(s) will be your responsibility until we receive them . Please email us at hello@broughtyblends.co.uk for our postal information. You will receive a full refund when the item is returned including the original postage and packaging costs and the cost of postage incurred by you if it is not more than the cheapest postage costs that were originally incurred by us. The refund will be placed into the same account as the one provided by you in the order in question . This will be within 14 Days of the return and will be confirmed after inspection of the goods. The item(s) should be in a saleable condition including the packaging and not damaged or changed in any way from the original packaging provided by us.

  • This does not affect any statutory rights you may have

Delivery Conditions :

  • We only deliver to UK mainland postal locations. We are looking at expanding this service soon.
  • Our Tea Boxes are sent with Hermes 2-4 day service. Please leave a note on the order if you would like them to leave in a safe place.
  • Our Taster Boxes are sent with Royal Mail as a Large Letter so as to fit through your letterbox.
  • Ferry Free Delivery only refers to deliveries with a DD5 Postcode. Please choose your Teas from or Shop and then email us at hello@broughtyblends.co.uk . We can  then complete your order and deliver at a convenient time ( We now accept card payments on delivery as well )
  • If you any queries please contact us at …Hello@broughtyblends.co.uk